Orders & Returns

Wholesale Body Jewellery Returns

• If a customer chooses to return an item because it was a) ordered incorrectly or b) they have changed their mind, the goods MUST be returned to us, at the customers cost, in a resalable condition, within 28-days of the purchase date.
• If we deem the goods to have been damaged due to customer misuse, the item/s will be sent back to you.
• WBJ have the right to refuse all returns of any worn jewellery. Any worn jewellery that is sent back to us will either be disposed of or sent back to the customer, which may result in an invoice being created for the customer to cover the postage costs.
• If a customer wants to return an item because it is damaged or faulty upon receipt, the goods MUST be returned to us within exactly 28-days of purchase date. If we deem the goods to be faulty, you will be offered either a replacement or a credit on your account.
• WBJ must be informed of your intention to return the goods prior to postage. Please note that failure to do so may result in the goods not being accepted.
• All returns are the responsibility of the customer until they reach us at the below address. WBJ cannot take responsibility for goods lost in the post, we therefore advise that you send any returns on a tracked/signed for service at your own cost.
• In order to avoid rejected returns, we advise for all orders to be checked thoroughly upon receipt of goods and for any issues to be reported immediately.
• Any discrepancies within your order must be reported to us either by telephone or email within 5 working days of having received your order. If you exceed this timeframe, then we will no longer be able to take the discrepancy into consideration.

Tish Lyon Returns

• We will allow up to a ONE-YEAR window from day of purchase for faulty Tish Lyon Gold pieces to be returned.
• WBJ must be informed of your intention to return the goods prior to postage. Please note that failure to do so may result in the goods not being accepted.
• All returns are the responsibility of the customer until they reach us at the below address. WBJ cannot take responsibility for goods lost in the post, we therefore advise that you send any returns on a tracked/signed for service at your own cost.
• If a customer chooses to return an item because it was a) ordered incorrectly or b) they have changed their mind, the goods MUST be returned to us in a resalable condition within 14 days of purchase. If, upon return it appears the goods have been opened, tampered with, or used, we will be unable to issue you with a refund and the goods will be returned to you.
• In order to avoid rejected returns, we advise for all orders to be checked thoroughly upon receipt of goods and for any issues to be reported immediately.
• Any discrepancies within your order must be reported to us either by telephone or email within 5 working days of having received your order. If you exceed this timeframe, then we will no longer be able to take the discrepancy into consideration
• All damaged or faulty goods MUST be confirmed prior to return by contacting the WBJ customer service team (which includes Tish Lyon) via telephone or email correspondence.

*PLEASE NOTE: All returned goods must be accompanied by our Returns Form which can be downloaded here. Failure to include this form will result in your goods not being accepted by WBJ.

**PLEASE NOTE: We will not accept the return of anodised jewellery or previously worn jewellery.

Return Address:

WBJ

19 Factory Road

Upton

Poole

Dorset

BH16 5SN